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Grievance Redressal & Contact

Formal grievance redressal desk compliant with Rule 3(2) of the Information Technology (Intermediary Guidelines) Rules, 2021.

๐Ÿ›ก๏ธ IT Rules 2021 Compliantโฑ๏ธ 24-Hour Acknowledgment Desk๐Ÿ“… Updated: 2026
Independent Student Initiative Notice

Unigram is an independent student-run platform operating for the student community of Chaudhary Ranbir Singh University (CRSU), Jind. It is NOT an official body of CRSU Jind. For official university administration, examinations, or official grievances, please visit crsu.ac.in. For all concerns related to user posts on Unigram, use the dedicated desk below.

๐Ÿ“ฌ
Designated Grievance Desk
Grievance Officer ยท Unigram Student Community
Appointed under Rule 3(2), IT (Intermediary Guidelines) Rules, 2021
unigramjind@gmail.com @unigramjind โ†—
Location: Jind, Haryana โ€” 126102, India
Report Content Violation Request Account Deletion

๐ŸŽ“ Priority Channel for University Faculty & Administration

We hold Chaudhary Ranbir Singh University (CRSU), its esteemed faculty members, and administrative officers in the highest respect. Unigram was created solely to help students collaborate academically.

If any faculty member, department head, or university administrative official finds any user post inaccurate, inappropriate, or concerning:

  • Please email us directly at unigramjind@gmail.com with the subject line "Priority: Faculty / University Notice".
  • We treat all faculty communications with utmost urgency and will resolve verified concerns within 12 to 24 hours without necessitating formal administrative proceedings.

โš–๏ธ IT Rules 2021 Grievance Redressal Mandate

In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, any user or affected individual may submit a grievance to our designated Grievance Desk regarding any content that violates platform terms or applicable law.

๐Ÿ“ How to File a Formal Grievance

To enable our team to investigate and act swiftly, please email unigramjind@gmail.com with the following details:

  • Subject Format: "Grievance: [Issue Category]" (e.g., Grievance: Defamation, Grievance: Privacy Infringement, Grievance: Harassment, Grievance: Account Dispute).
  • Complainant Information: Your Full Name and University Roll Number (if an enrolled student).
  • Specific Violation Description: Clear explanation of why the content violates platform guidelines or law.
  • Evidence: Post link, screenshot, or username of the offending post/account.

โฑ๏ธ Statutory Resolution Timelines (Rule 3)

1. Acknowledgment of Complaint
Within 24 hours of receipt with a ticket reference.
2. Takedown of Prima Facie Unlawful Content
Within 36 hours pursuant to Rule 3(1)(d) (for severe violations such as defamation, non-consensual media, or threats).
3. Complete Redressal / Communication of Action
Within 15 days as mandated by law (typically resolved within 3 to 7 days).

๐Ÿ“ Categories of Inquiries Handled

  • Content Grievances: Defamatory statements, cyberbullying, abusive language, or doxxing.
  • Anti-Ragging Complaints: Urgent investigation of any attempted hazing or bullying.
  • Privacy & Data Rights: DPDP Act 2023 requests for data access, correction, or permanent account deletion.
  • Copyright & Study Notes: Removal requests by authors or copyright holders of shared educational documents.
  • Account & Access Issues: Wrongful account suspensions, impersonation reports, or password recovery appeals.

๐Ÿ”„ Appeal Mechanism

If a complainant or account holder is dissatisfied with a grievance determination, they may submit a formal appeal within 15 days by emailing unigramjind@gmail.com with the subject line "Grievance Appeal: [Ticket Date / Case Reference]". Appeals are escalated to the platform founder for independent review.

๐Ÿ’ฌ Student Operation Commitment

Unigram is maintained by dedicated university students on a voluntary basis. We are deeply committed to maintaining a safe, respectful, and civilized digital campus. Every complaint is treated with seriousness, confidentiality, and fairness. Thank you for your support and patience.

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